Shipping and Returns

SHIPPING POLICY
- All orders generally ship within 1-2 business days.
- You will receive an email with the tracking information as soon as your order ships. If you do not receive one within (5) five business days please email us.
- Standard domestic shipments can take anywhere from 2-7 business days to arrive, depending on your location. Our fulfillment center is located on the east coast.
- International shipments can take anywhere from 5-10 business days to arrive.
- Please note: all international orders are shipped DDU (delivery duties unpaid) meaning any customs, duties, or taxes applied by the customer's country of delivery are the customer's sole responsibility.
 
RETURNS
Our policy lasts 14 days from date of purchase. If 14 days have passed since your purchase, unfortunately we cannot offer you an exchange or store credit.

To be eligible for a return -- for either store credit or exchange -- your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.

Please note: we cannot except exchanges or returns on art prints, either unframed or framed, unless the goods are damaged. Several other types of our products may also be exempt from being returned, including but not limited to gift cards.

To activate your return, please email us at shop@nyon.nyc. Any item received that not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 14 days after delivery, is not eligible or exchange or store credit.

REFUNDS
Unless goods are damaged, we do not offer monetary refunds for any items purchased through this website -- only store credits or exchanges (specifically for sizing reasons) are approved.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit or exchange.

SALE ITEMS
Only regular priced items may be returned for store credit or exchange, unfortunately sale items cannot be returned, exchanged or credited for any reason.

EXCHANGES
We only replace items if they are defective or damaged, with the exception of apparel exchanges for sizing purposes. If you need an exchange -- for the same item if damaged -- or a different size, send us an email at shop@nyon.nyc.

GIFT PURCHASES
If the item purchased was marked as a gift, and shipped directly to you, you’re eligible to receive a gift credit for the value of your return. You may also exchange the item for a different size. Once the returned item is received, a gift certificate (i.e. discount code for the full amount, less shipping) will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will still need proof of purchase, and the same conditions above will apply.

RETURNS SHIPPING
To return for exchange or store credit: please email us at shop@nyon.nyc.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. In the rare occasion that you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.