(1) ORDER CHANGES
• We are unable to make adjustments to orders once an order has been placed
(2) SHIPPING
• All orders (with exceptions; see made to order information above and below) are expected to be processed within 2-5 business days and ship within 5-10 business days
• You will receive an email with tracking information as soon as your order ships; If you do not receive an email within (10) ten business days please
email us• Transit times will vary based on shipment method and destination
• For domestic (USA) orders, delivery usually occurs between 1-7 business days after your package has shipped
• For most international orders, delivery usually occurs 10-12 business days after your package has shipped
(3) SHIPPING METHODS
• Domestic orders ship via USPS or UPS and usually arrive 1-7 business days after your package has shipped
• International orders ship via UPS or DHL and usually arrive 10-12 business days after your package has shipped
(4) PRE-ORDER
• On occasion we release items or full collections as "pre-order"
• The shipping and delivery times on pre-order items will vary based on a variety of factors
• At time of purchase, on all product pages, an estimate will be given for delivery of the pre-order item in question
• Please note: estimates are not guarantees and may shift during the course of our production process
• Should there be a delay of more than (7) seven business days from our initial estimate, we will notify you by email
• Please note: we do not accept cancellations of pre-order items for any reason at any time other than the 30 minutes after your order is placed
(5) LOST OR STOLEN PACKAGES
• If your package is lost or stolen and has not be scanned as “delivered” by the shipper (i.e. UPS) we will either send replacements (if products are available) or issue full store credit (minus any shipping or applicable taxes)
• If your package is lost or stolen and
has been scanned as “delivered” by the shipper, please
email us with your order number
(6) RETURNS & REFUNDS
• Customers may initiate a return for a full refund within 15 days of delivery for online orders, or within 15 days of purchase for in-store orders. Within 30 days, only returns for store credit will be issued - no monetary refunds.
• Customers may initiate an exchange for items that are currently in stock within 30 days of delivery for online orders, or within 30 days of purchase for in-store orders. Customers are responsible for the cost of shipping items back to us for both returns and exchanges.
• To be eligible for a return or exchange, items must be unworn, unwashed, and in the same condition in which they were received. Items must also have original tags attached and be returned in their original packaging. Any items sent back that do not meet these requirements will not be accepted.
• A valid proof of purchase and order number are required for all returns and exchanges.
Please note that shipping fees are non-refundable.
• The following items are final sale and cannot be returned or exchanged:
- Art prints
- Stationery
- Stickers
- Sale items
Any additional items that are ineligible for returns or exchanges will be clearly noted in their product descriptions.
• International orders for customers not in the United Kingdom or European Union are not eligible for returns or exchanges.
• To initiate a return, please contact us at
help@newyorkornowhere.com
or click here.
(7) EXCHANGES
• Items will only be replaced if they are defective or damaged, with the exception of apparel exchanges for sizing purposes
• If you need to initiate an exchange, please
email us with your order number and request
(8) REFUNDS
• To reiterate, unless goods are damaged and unable to be replaced, we do not offer monetary refunds for any items purchased through this website -- only store credits or exchanges (specifically for sizing reasons) are accepted
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
• At that time we will also notify you of the approval or rejection of your store credit or exchange
(9) RETURN/EXCHANGE PROCEDURES
• To start a return or exchange for eligible items, please click here here.
• If you are returning or exchanging a gift, use the same link above and select “Return as Gift.” You will need to enter the order number and the gift recipient’s email address (not the purchaser’s email).
• Monetary Refund Processing - Once we receive and process your returned item(s), you will receive an email confirmation of the refund being initiated on our end. Please note that it can take up to 10 business days for your refund to fully process with your bank or card company, and third-party payment methods or payment plans may have a longer processing time.
• Store Credit Processing - Once we receive and process your returned item(s), your store credit will be emailed to you. Please note that store credit emails may occasionally appear in your spam, junk, or promotions folders, so we recommend checking those if you do not see it in your main inbox.
• Exchange Orders - Exchange orders are placed into our shipping queue as soon as the returning item(s) is shipped back to us and will follow our standard processing and shipping timelines.
• If the original item being exchanged is not shipped back within 14 days of opening the exchange, the exchange order will be canceled.
(10) RETURN/EXCHANGE SHIPPING
• Customers are responsible for the shipping costs associated with any returns or exchanges
• Initial shipping costs are non-refundable
• Please note: if you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.
• We cannot guarantee that we will receive your returned item otherwise
(11) ON SALE AND/OR DISCOUNTED ITEMS
• Only regular priced items may be returned for store credit or exchange
(12) DUTIES & FEES
• Additional customs & duties fees may apply on international orders
