[Updated 11/27/20]

(1) ORDER CHANGES
• Adjustments to your order — such as address and including cancellations — must be made within 15 minutes of placing the order
• After 15 minutes have passed we cannot guarantee that your request can be accommodated but we will do our best to assist on a case-by-case basis
 
(2) SHIPPING
• All orders (with exceptions; see pre-order section below) are expected to ship within 5-7 business days
• You will receive an email with tracking information as soon as your order ships
• If you do not receive one within (7) seven business days please email us
• Our fulfillment center is located in New Jersey, and transit times will vary based on shipment method and destination
• For domestic (USA) orders, delivery usually occurs between 1-7 business days after your package has shipped
• For most international orders, delivery usually occurs 10-12 business days after your package has shipped
 
(3) SHIPPING METHODS
• Domestic orders ship via USPS or UPS and usually arrive 1-7 business days after your package has shipped
• International orders ship via UPS or DHL and usually arrive 10-12 business days after your package has shipped
 
(4) PRE-ORDERS
• On occasion we release items or full collections as “pre-orders”
• The shipping and delivery times on pre-orders will vary based on a variety of factors
• At time of purchase, on all product pages, an estimate will be given for delivery of the pre-order item in questions
• Please note: estimates are not guarantees and may shift during the course of our production process
• Should there be a delay of more than (7) seven business days from our initial estimate, we will notify you by email
• Please note: we do not accept cancellations of pre-orders for any reason at any time other than the 30 minutes after your order is placed
 
(5) LOST OR STOLEN PACKAGES
• If your package is lost or stolen and has not be scanned as “delivered” by the shipper (i.e. UPS) we will either send replacements (if products are available) or issue full store credit (minus any shipping or applicable taxes)
• If your package is lost or stolen and has been scanned as “delivered” by the shipper, please email us with your order number

(6) RETURNS & REFUNDS
• Please note: if you wish to make a return, we do not offer refunds, only store credit
• Returns for store credit and/or exchanges must occur within 14 days from date of purchase
• To be eligible for a return or exchange, all items must be unused, unworn, and in the same condition as they were received
• Please note: we do not except exchanges or returns on art prints, either unframed or framed, unless the print is damaged
• Other types of products that are ineligible for returns or exchanges include gift cards, sticker packs, and postcard sets
• To initiate a return, please contact us at help@nyon.nyc
 
(7) EXCHANGES
• Items will only be replaced if they are defective or damaged, with the exception of apparel exchanges for sizing purposes
• If you need to initiate an exchange, please email us with your order number and request

(8) REFUNDS
• To reiterate, unless goods are damaged and unable to be replaced, we do not offer monetary refunds for any items purchased through this website -- only store credits or exchanges (specifically for sizing reasons) are accepted
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
• At that time we will also notify you of the approval or rejection of your store credit or exchange
 
(9) RETURN/EXCHANGE SHIPPING
• Customers are responsible for the shipping costs associated with any returns or exchanges
• Initial shipping costs are non-refundable
• Please note: if you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.
• We cannot guarantee that we will receive your returned item otherwise

(10) ON SALE AND/OR DISCOUNTED ITEMS
• Only regular priced items may be returned for store credit or exchange
• Items purchased during a storewide sale and/or with a discount code cannot be returned or exchanged
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