Customers may initiate a return or exchange within 14 days of delivery for online orders, or within 14 days of purchase for in-store orders.

All approved returns are issued as store credit only. We do not offer monetary refunds. Exchanges may be made for items that are currently in stock. Customers are responsible for the cost of shipping items back to us for both returns and exchanges.

To be eligible for a return or exchange, items must be unworn, unwashed, and in the same condition in which they were received. Items must also have original tags attached and be returned in their original packaging. Any items sent back that do not meet these requirements will not be accepted.

A valid proof of purchase and order number are required for all returns and exchanges.
Please note that shipping fees are non-refundable.

The following items are final sale and cannot be returned or exchanged:

• Art prints
• Stationery
• Stickers
• Sale items

Any additional items that are ineligible for returns or exchanges will be clearly noted in their product descriptions.

To start a return or exchange for eligible items, please click here.

If you are returning or exchanging a gift, use the same link above and select “Return as Gift.” You will need to enter the order number and the gift recipient’s email address (not the purchaser’s email).

Store Credit Processing
Once we receive and process your returned item(s), your store credit will be emailed to you. Please note that store credit emails may occasionally appear in your spam, junk, or promotions folders, so we recommend checking those if you do not see it in your main inbox.

Exchange Orders
Exchange orders are placed into our shipping queue as soon as the returning item(s) is shipped back to us and will follow our standard processing and shipping timelines.

If the original item being exchanged is not shipped back within 14 days of opening the exchange, the customer will be charged for the exchanged item(s).

Our customer service team answers inquiries in the order in which they are received Monday through Thursday from 9:00am EST to 5:00pm EST. Inquiries may also be answered outside of these hours. It can take up to 3 to 5 business days for us to respond to your inquiry.

Our customer service team may be out of office on any given day. These service notices will be listed in the automated response when emailing our customer service email address help@newyorkornwhere.com.

If contacting our customer service team outside of the above office hours, you will have the option to address your inquiry with an AI bot. This AI option is reserved for basic inquiries only, such as stock inquiries, hours of operation, order status checks, answers to FAQs, and other quick issues. More nuanced inquiries will be answered by our customer service team as soon as possible during the business hours specified above.

Our marketing emails and other email correspondence will come from hi@newyorkornowhere.com or help@newyorkornowhere.com. Members of our team will not contact customers from their personal email addresses.

Other emails you may receive where the sender is claiming to be us or a member of our team that come from other email addresses that are not either of the two mentioned above should be deleted immediately and assumed to be potential scam or phishing emails. If you are ever unsure about an email you receive, please email help@newyorkornowhere.com directly and do not click any links in the email until you are sure it is from us.

Once an order has been placed, we’re unfortunately unable to make changes to the items within the order. This includes adjustments to the size, color, quantity, or style of any item.

Cancellation requests can be submitted to help@newyorkornowhere.com before the order ships.

Please note that we cannot guarantee cancellations, as requests are reviewed on a case-by-case basis depending on the order’s processing status.u

You can request a shipping address change to help@newyorkornowhere.com before the order ships. We cannot guarantee the ability to be able to change the shipping address for order.  These requests are reviewed on a case by case basis.

Billing information cannot be changed once an order has been placed. This includes, but is not limited to, the payment method and the billing address.

If you would like to request an order cancellation so you can reorder with the correct billing information, please email help@newyorkornowhere.com before the order is processed and shipped. We cannot guarantee the ability to cancel an order. These requests are reviewed on a case by case basis.

Contact the carrier directly using your tracking link to file a claim. Once a package leaves our warehouse, delivery is handled by the carrier.

Lost package requests are reviewed case by case, and an order number is required for verification.

If you suspect your package was stolen, first file a police report with your local authorities.

• If the carrier marked it as delivered: We may issue store credit for the order value. An order number is required.
• If the package is not marked delivered: File a claim directly with the carrier before contacting us.

All stolen package requests are reviewed case by case. We cannot guarantee a specific resolution.

Check all possible delivery locations (doors, mailrooms, front desk, etc.) If it’s still missing, file a claim with the courier. Then email us at help@newyorkornowhere.com with your claim number and order number. Delivery issues are handled on a case-by-case basis.

If you placed an order with a phone number only, you will not receive any email communications about your order. Orders must include a phone or email, and notifications are sent to the contact provided at checkout. 

To add or update your email, contact help@newyorkornowhere.com with your order number. Requests are reviewed case by case, and updates cannot be guaranteed.

Yes, we do ship to most countries. We cannot guarantee the ability to ship to all countries.

Yes. Additional customs and duties may apply and are set by the receiving country and carrier. These fees cannot be waived or refunded.

If you refuse to pay, the package will be returned to the sender. After it is returned, you may contact us, but we cannot guarantee order cancellation or refund of shipping fees. Requests are reviewed on a case-by-case basis.

UPS, USPS, DHL, or FedEx may be used for any given order. Carrier selection cannot be guaranteed.

Processing typically takes 5–10 business days. Art prints may take 6–8 weeks to process and will ship separately from other items in your order.

Pre-order items have their own processing times, listed on the product page, and also ship separately.

• Domestic orders (United States): 1–7 business days after shipment
  
• International orders: 10–21 business days after shipment

Please note that all timelines above are estimates. We cannot guarantee delivery by a specific date. Once your package leaves our warehouse, it is in the carrier’s hands, and delays may occur for various reasons, typically communicated directly by the carrier.

Shipping fees are non-refundable for delayed orders.

We accept Visa, Mastercards, and Apple pay. We do not take checks or do prepayments.

Returns and exchanges are not eligible for orders shipped outside of the United States.

Occasionally, we offer items for pre-order. These items will be clearly noted as pre-order in their product descriptions. Processing time estimates will also be listed in each product description, as timelines may vary depending on the item.

Please note that pre-order items will ship separately from other items in your order.

Report damaged items within 14 days of delivery (online) or purchase (in-store) with your order number and photos.

Items must be unworn, unwashed, in original packaging, with tags attached. If eligible and in stock, we’ll replace it; otherwise, store credit will be issued.

All requests are reviewed case by case, and replacements cannot be guaranteed.

If you have checked your spam, junk, and promotions folders and still do not see your gift card or store credit, please email help@newyorkornowhere.com to make an inquiry.

Store credit for returns will not be sent via email until the package is returned back to our warehouse and processed. Digital gift cards will be sent via email within 30 minutes after purchase.

Core items in Black and Ivory restock quarterly. Most products, including collaborations (Knicks, Yankees, Mets), are limited and may not restock. Items that are returned may be released back into our inventory at any time.

We cannot guarantee any given item will restock after being released. To stay informed about new collections and major restocks, you can follow us on Instagram here and sign up for marketing emails and text messages on our website. We do not have an automated notification feature for restocks at this time.

No, we do not allow customer holds at our flagship store for later purchase. Inventory is available on a first-come, first-served basis and may change daily.

Our flagship store is open most days of the year, excluding Christmas Day and Thanksgiving Day. Our store may be closed, close early, or open late on other days of the year for reasons including but not limited to weather, renovations, and special events.

Regular hours: 

Monday–Thursday: 11:00 am–7:00 pm EST

Friday–Saturday: 10:00 am–7:00 pm EST

Our flagship store is located at 250 Lafayette Street, SoHo, New York, NY 10012, across from the Ladder 20 firehouse. We do not have additional locations

Answer

No, New York or Nowhere gift cards can only be used directly with us at our flagship store in SoHo or on our website. Additionally, gift cards from vendor partners who sell NYON items, including but not limited to Madison Square Garden, Citi Field, or Yankee Stadium, cannot be used at our store or on our website.

No, we only accept returns or exchanges for eligible items purchased directly from our flagship store or website. You must inquire to the point of purchase about their return and exchange policies and procedures. We cannot guarantee an outside vendor's ability to process a return or exchange for you, as their return and exchange policies and procedures can vary.

Our partner vendors include Madison Square Garden, NBA, MLB, New Era, Yankee Stadium, and Citi Field. We cannot guarantee available stock at any of our partner vendors’ physical locations or online stores. You would need to reach out to the appropriate vendor to inquire about their available stock on our products.